Store Policies

Terms & Conditions
Pyronovelties.com Fraudulent Protection Policy
Shipping
Returns & Exchanges
Privacy Policy
Security
Payment by Check or Money Order

Terms & Conditions
Restrictions On Use Of Materials:
This site is operated by Pyro Novelties, Inc. No material from pyronovelties.com may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Modification of the materials or use of the materials for any other purpose is a violation of pyronovelties.com copyright and other proprietary rights. For purposes of these terms, the use of any such material on any other Web site or networked computer environment is prohibited. This includes all images, trademarks and service marks.

Use Of Site:
Pyro Novelties, Inc (DBA) pyronovelties.com reserve the right to refuse service and/or cancel orders in its discretion, including, without limitation, if pyronovelties.com believes that customer conduct violates applicable law or is harmful to the interests of pyronovelties.com.

Limitation Of Liability:
Under no circumstances, including, but not limited to, negligence, shall Pyro Novelties, Inc (DBA) pyronovelties.com. be liable for any or consequential damages that result from the use of, or the inability to use, this web site.

Legal Ease:
These terms shall be governed by and construed in accordance with the laws of the State of California, without giving effect to any principles of conflicts of law. If any provision of these terms shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of any remaining provisions. This is the entire agreement between us relating to the subject matter herein and shall not be modified except in writing, signed by both parties proprietary to pyronovelties.com. We listen carefully to our customer requests and attempt to fill them. Feel free to email us with any comments or suggestions. We look forward to hearing from you!

Pyronovelties.com Fraudulent Protection Policy
We monitor and report all instances of fraudulent credit card orders to the California branch of the FBI. We are able to determine the identity of individuals commiting credit card fraud by the information provided to us by the ISPs of users attempting to conduct such illegal activities. Furthermore, we are able to trace fraudulent orders through e-mail addresses, including those on free services such as Hotmail.

In Legal Terms:
Our primary mission is to protect the interests of our loyal customers. As such, we take fraud very seriously. We will prosecute to the full extent of the law any person(s) or entity found guilty of commiting fraudulent activity using pyronovelties.com's web site and/or services. The quality of service provided by pyronovelties.com is maximized when we have the interests of our customers in mind. Please be considerate of others and respect both the written laws that prevent fraud on the Internet and the unwritten rules that bind the Internet community and foster the growth of new technologies.

We may require the following information to be faxed to us for all orders over $200. If your order is over $200, please fax this information to us at (913) 469-8883. Upon receiving the requested information your order will then be processed and shipped.

Copy of the cardholder's driver's license

Copy of the front & back of the credit card

A statement authorizing Pyro Novelties, Inc., DBA: pyronovelties.com to charge your credit card for the purchase.

And finally the cardholder's signature.
This is a joint effort between our company and the credit card companies to protect the cardholders and ourselves from fraudulent charges. This also allows us to keep our prices low. Thank you for your understanding.

Shipping
Q. How much is shipping and how long will it take to get to me?
A. All packages are shipped via U.S. Priority Mail, and the post office suggests 2-3 business days for domestic deliveries. The postage calculator on the web site will at times calculate more postage than is necessary. Actual postage is charged to your order, so your final order total will sometimes be less than what your confirmation states. We charge our customers for actual postage, and do not mark up this cost. You will never be charged more postage than your confirmation quotes (domestic orders).

Q.What happens if you're out of stock on an item?
A. We will hold your order until the item is back in inventory, and your order will be shipped that day. We do everything possible to avoid this, but back orders are sometimes necessary. If for some reason there is a prolonged delay, we will contact you via email to discuss releasing the order without the backordered item.

Q. My product arrived damaged, what do I do?
A. We make every effort to prevent shipping damage, however, please keep in the original shipping carton and take the following important steps if there's apparent damage:

Quickly contact the Post Office for a damage inspection report.
Contact Pyro Novelties Customer Service Dept. at (800) 552-3499, or fax us at (913) 469-8885 and request the address information of where to ship the damaged item.
Request the Post Office to return the merchandise to the address provided by Pyro Novelties.
Pyro Novelties will make every effort to replace your product in a timely manner.

Q. Can I pay with my credit card and or Paypal?
A. Yes. Payment terms are credit cards (Visa, Mastercard, American Express or Discover), Paypal, personal checks and money orders. Please do not send cash in the mail. We are not responsible for lost cash.

Q. Do you sell fireworks?
A. No. We sell fireworks-related apparel and accessories only.

Q. Can you send me a catalog?
A. All of our new products are available for purchase via this web site. Catalogs are reserved for our wholesale customers only. If you own or operate a fireworks store or stand or display company, then please provide us with your company information and we'd be happy to send you a catalog, if you qualify.

Returns & Exchanges
Online(pyronovelties.com) Purchases Return Policy:
Pyronovelties.com offers a "Satisfaction Guarantee" policy on all purchases. You have up to 30 days (from the date of purchase or shipment date) to return any merchandise with which you are not satisfied. If pyronovelties.com shipped you the wrong item or the item was damaged in shipment, we will gladly refund all shipping charges. Remember to save your packing slip as your receipt.

To return merchandise to pyronovelties.com please follow these easy steps:

Circle the item(s) that you are returning on the front side of the packing slip.
You may receive an exact replacement for the item(s) or receive a refund. It's your choice. Replacement items
will be shipped to you free of charge. It will be sent to the address on the packing slip. If the address is incorrect, please provide a new shipping address on the front of the packing slip. Please indicate whether you prefer to receive a refund or an exact replacement.
If you want a refund, we will credit the credit card originally used. We will issue a refund check only for gifts returned or mail orders paid by check or money order.
Pack and seal the item(s), and enclose the completed packing slip. Affix the US Postal Service Return Label to the outside of your return package. Take the package to any US Post Office or US Postal Service Contract Station. Packages must be returned prepaid. Pyronovelties.com recommends that you track your return package to confirm that we have received it. The US Postal Service offers a delivery confirmation service for an additional $0.35. For larger returns or ease of mind, you may want to consider insuring your package. Just take your package to a US Post Office service window and a representative can add these options for you. If you choose to select another carrier to ship your return, we suggest you use a carrier such as UPS or FedEx that provides tracking information that requires a signature.

The return address is:
pyronovelties.com Return Center
11362 Strang Line Rd.
Lenexa, KS 66215-4041
If you have any questions or concerns about your return or exchange, please give us a call toll-free at (800) 552-3499, Monday through Friday, 8am - 5pm Central Time, or send an e-mail , which will be answered within 24 hours.

Privacy Policy
At pyronovelties.com, our relationship with our customers is very important. pyronovelties.com is committed to providing our customers with a secure web site to shop and will only collect the personal information that is necessary to process your order. Our customers should feel assured that access to this information will be limited to the appropriate employees and will never be sold or given to any other company. Please read the following information to learn more about how and why we collect information and how the information is safeguarded. If you have any questions concerning our privacy policy, please e-mail us. What information does pyronovelties.com need when a customer places an order? When a customer places an order over our web site, we will ask for your payment method preference, credit card account number and expiration date (if applicable), name as it appears on your credit card, "bill to" address, daytime phone number, and e-mail address. Pyronovelties.com will also need to know the "ship to" address if different from the billing address. Our customers should feel confident that the above personal information is transmitted over secure servers. This information is necessary to properly process your order. Our systems limit access to this information only to employees who may need it to process your order. To complete a credit card transaction, the pertinent credit card information is securely forwarded to our credit card processor for authorization. pyronovelties.com guarantees that our customers will only pay for those items, which they have actually authorized.

Mailing List / Online Newsletter:
pyronovelties.com likes to keep its customers informed about the latest merchandise, special offers, contests, promotions and upcoming events through our online newsletter. If you would like to unsubscribe from the newsletter, you may do so by clicking on the unsubscribe link included in each email.

Children:
pyronovelties.com does not intentionally collect information from children under the age of 13. If you are a parent and you think we have inadvertently collected such information from your child, you may e-mail us or call our customer service department at (800) 552-3499, M-F 8:00AM to 5:00PM pacific time.

Guarantee Details:
In 1975, Congress passed the Fair Credit Billing Act. This Act prohibits your bank or credit card processor from holding you liable for more than $50 on fraudulent charges made to your credit card. pyronovelties.com will cover the entire liability for you, up to the full $50.00. pyronovelties.com will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at pyronovelties.com while using the (SSL) secure server.

In Summary:
To protect our customers and our reputation, pyronovelties.com is committed to providing a safe, comfortable online shopping environment. Our servers are secured and access to personal information is limited. pyronovelties.com guarantees the safety of your information and will only charge you for purchases that are properly authorized. If you have any comments or concerns, you may either e-mail us at or call us toll-free at (800) 552-3499, Monday through Friday, 8am - 5pm Central Time.

Security
Enjoy safe and secure shopping... It's statistically safer to use your credit card over the internet than it is to use it in a restaurant or department store! Because we care about the safety of your credit card transaction, pyronovelties.com servers also use Secure Sockets Layer (SSL), an encryption technology that works with Netscape Navigator (versions 2.0 and above), Microsoft Internet Explorer (version 3.0 and above), and AOL (AOL 3.0 and above) so that unauthorized parties cannot read the information that you send. If you feel more comfortable doing so, you can call in your credit card and place your order over the phone at 800-552-3499.

Payment by Check or Money Order
How to order if you want to pay by check (or money order):

Place your order on pyronovelties.com and select "Pay by check or money order" when checking out.

Write a check, or purchase a money order for the total amount of your order - Make check/money order payable to: Pyro Novelties. In the memo section, please include your pyronovelties.com order number.
IMPORTANT: Personal checks must include your name and address pre-printed on the check. You must also provide your current phone number and you must include your drivers license number, exp. date, and state of issue. We cannot verify a check without it. The check must be signed and dated by the account holder.

Mail the check/money order to:
Pyro Novelties
Attn: Online Store
11362 Strang Line Rd.
Lenexa, KS 66215-4041

Wholesale

News:
PLEASE NOTE: All orders placed on or after 8/4 will be shipped on 8/16 when we return from the PGI Convention. Thank you!

Coming events:

August 7-13
Pyrotechnics Guild Int'l (PGI) Convention
Appleton, WI

September 8-11
National Fireworks Association (NFA) Expo
Springfield, MO

September 21-25
American Pyrotechnics (APA) Convention
Savannah, GA

Join Our Mailing List:

Pyro Novelties proudly supports these Pyrotechnics Associations: